sherwin.altamia013012

• Oversee daily logistics operations, including managing incoming and outgoing shipments to ensure smooth workflow. • Lead and manage logistics team, providing guidance, training, and performance feedback to optimize productivity. • Select carriers and negotiate contracts and shipping rates, ensuring cost-effective and timely transportation. • Liaise with courier partners to obtain quotes, resolve queries, and manage shipping documentation for international shipments. • Prepare and verify shipping and logistics documents, including bills of lading, packing lists, commercial invoices, and certificates of origin. • Ensure that all shipping documentation is in line with the specific requirements of customers and in compliance with carriers, and customs authorities. • Establish and maintain strong relationships with courier partners to facilitate efficient shipping processes. • Plan and monitor inbound and outbound deliveries, ensuring all shipments meet deadlines and requirements. • Ensure accurate and timely dispatch of orders, reducing delays and enhancing customer satisfaction. • Monitor team performance and develop, articulate, and maintain logistics process documentation for continuous improvement. • Resolve delivery, import, and export shipment issues to maintain a smooth operation. • Develop and implement strategies to optimize transportation processes, improving cost-effectiveness and efficiency.

• Supervise and manage a team of 3 customer service agents and 30 drivers, ensuring optimal performance and service quality. • Maintain high levels of customer service, addressing customer inquiries and resolving issues efficiently. • Assist customers with bookings, event coordination, and driver/vehicle requirements, ensuring all needs are met in a timely manner. • Prepare and process quotations, LPOs (Local Purchase Orders), and invoices, ensuring accuracy and compliance with company standards. • Manage booking and dispatching operations, ensuring drivers’ schedules are optimized and delivery times are met. • Conduct customer feedback surveys to gather insights and improve service quality and customer satisfaction. • Monitor vehicle movement through GPS, ensuring timely deliveries and efficient fleet management. • Manage company fleet operations, including responding to driver calls and providing assistance as needed to resolve issues quickly.

• Act as the first point of contact for customers, providing timely responses and assistance with inquiries. • Arrange pre-move surveys and coordinate with customers to gather move requirements and preferences. • Provide accurate quotes for services, maintain quote lists, and ensure client information is up-to-date. • Assist customers with destination documentation, ensuring smooth relocation processes. • Collaborate with agents to coordinate and finalize move details, ensuring all customer requirements are met.

• Organize and maintain supplier records and manage bid documentation for efficient procurement processes. • Inspect items for quality, ensuring that all products meet required standards and specifications. • Send inquiries to suppliers to obtain quotes and information for purchasing decisions. • Prepare and process purchase orders, invoices, and packing lists, ensuring accuracy and compliance. • Monitor import/export shipments, tracking progress and ensuring timely delivery of goods. • Coordinate with freight forwarders and clearing agents, facilitating smooth shipment processes and documentation. • Supervise loading and movement of shipments, ensuring correct handling and efficient transportation.

• Process export declarations, ensuring compliance with relevant regulations and smooth shipment clearance. • Coordinate with customers to arrange and manage cargo movements, ensuring all logistics are planned effectively. • Collect, create, and control export shipment documents, ensuring all necessary paperwork is accurate and complete. • Ensure timely delivery of cargoes, monitoring progress and ensuring shipments reach destinations as scheduled. • Provide regular updates to customers on shipment status, maintaining transparency and addressing any concerns.

• Manage relocation, warehouse, airfreight, sea freight, and land freight operations, ensuring efficient and timely execution of all logistics processes. • Prepare pricing and quotations for freight inquiries, ensuring accurate and competitive rates for customers. • Handle credit and collections, managing financial transactions and ensuring timely payments. • Monitor shipments, tracking progress and ensuring the safety of both personnel and goods throughout the transportation process.