nurmaainni

Maintained 99% accurate employment records and submitted to the system from onboarding to offboarding process. Finished the mandatory and assigned tasks according to SLA such as: visa, work permit, limousine permit, UBER and Careem registration, ILOE, customer inquiry, employee issue/complaints, data reporting and exit clearance. Conducted payroll/WPS preparation and payment, car loan reconciliation on a daily basis in regards to compliance with local policy and rules. Communicated issue and instruction informatively and effectively that speed up the resolution process. Workload: managed 200+ employees (drivers).

Lead Indonesia Engagement Coordinator team (acting as senior officer) consist of 2 people. Worked collaboratively with APAC team members to hire 10-20 workers, renew 10-50 worker’s contracts and terminate 1-10 workers (could be more-depends on request and circumstances) according to SLA on a daily basis. Monitored all HR Operations flow and process in VMS and Workday, reported misalignment to the high-level managers, used company policy, local employment regulations and data analysis to take decisions in employment issues. Reached target of 98% timesheets checked and approved by supervisors/hiring managers to be processed to billing/invoice/payroll. Resolved 100+ inquiry/tickets per month and about 2500+ inquiry/tickets in CRM and VMS each year. Workload: manages 3000+ contractors & 12 vendors.

Provided high level solutions for cases, problems, and process issues to hiring managers and suppliers. Maintained contractor’s compensation and benefit structure not lower than 80% to be in line with the client budget. Coordinated daily schedules, meetings and socialization to HRBP, hiring managers and suppliers. Created 5+ QRGs regarding procedures, and workflow updates to be followed by APAC team members and stakeholders. Reduced expenses by correcting mismatch and implementing competitive programs while ensuring adherence to legal requirements. Generated and analyzed reports for audit purposes from VMS and HRIS. Workload: managed 3000+ contractors, 400+ hiring managers & 12 vendors.

Navigated: sorted and filtered job boards (Naukri, Kalibrr, and Talent Spark) to get the good and fit tech candidate with the desirable job requirements such as: software engineer, backend engineer for internal recruitment. Distributed the technical test for the candidate in respective email and actively reported the feedback. Supported general HR activities for recruitment, new joiners, and existing employees in an excellent service such as: schedule interview, onboarding paperwork, employee documents, overtime, travel allowance, subscription and surveys. Workload: assisted 50+ employee’s daily operations and general affairs.

Maintained benefit processes and reimbursement by daily checking accurate input and calculations to reach 100% data accuration. Worked closely with insurance representatives to update the status of claims and invoices. Address any issue within 1 hour to the immediate manager to speed up resolution and avoid delays. Resolved issues and inquiries pertaining to health and welfare benefits and any deductions through telephone, email, and in-person interactions. Workload: managed around 500+ employees.

Managed employment life cycle: onboarding, uniforms and equipment, employment contracts, addendum, and termination documents in line with SLA, SOP, and country regulations. Generated, collected, analyzed, and reported attendance data from branches and cash offices for payroll purposes. Conducted LKPBU & LSMK reporting (mandatory employment reporting for Banking Industry), and Turnover reporting and submitted them to the government systems. Worked collaboratively between multiple business divisions such as: logistics, IT, procurement and legal. Workload: managed around 500+ employees.