kristine estrada26
About Candidate
Diligent, dedicated, fast working, highly organized and detail-oriented professional with 15+ years in a high-level corporate environment. Efficient administrative management and communication skills with a proven ability to handle multiple tasks simultaneously. Committed to enhancing executive productivity through effective scheduling, correspondence handling, and ensuring operational excellence.
Location
Education
Date of Graduation: March 24, 2002
Work & Experience
Office Administration: Provide comprehensive administrative support to the Senior Vice President and Directors, managing complex schedules, handling confidential correspondence, and coordinating meetings to ensure smooth executive operations. Facilitate communication between cross-functional departments and assist in the preparation of reports, events coordination, travel arrangements, and optimizing processes, contributing to efficient workflow and organizational success at Etisalat. Finance: Manage submission of Annual budgets (i.e. Admin Capital Budget, Manpower Budget & Operating Expense Budget). Ensure seamless communication between departments and facilitate the smooth execution of high-level projects and financial analyses. Procurement: Manage procurement processes (i.e. SIV, RFQ, OEAR, PER, CEAR & ACAR), coordinate communications between the stakeholders and ensure efficient flow of operations. Facilitate procurement activities, handled vendor relations, and maintained detailed records to support strategic decision-making and executive initiatives.
Customer Service: Provided exceptional customer service at Alliance Business Centers Network by addressing client inquiries, resolving issues, and ensuring a positive experience, while also managing office administration tasks such as call handling, scheduling, coordinating meetings, and maintaining organized records to support smooth operations for the clients. Office Administration: Performed office services, and ensured smooth day-to-day operations in the office of Chairman & CEO. Efficiently handled office administration tasks including scheduling, record-keeping, purchase orders, payroll and maintaining a professional and welcoming environment for clients and visitors.
Supervised and coordinated the hotel's telephone operations at Al Bustan Rotana Hotel, ensuring efficient handling of guest inquiries, reservations, and internal communications. Trained and managed the telephone staff to maintain high standards of customer service, promptly addressing guest needs and enhancing overall guest satisfaction.
Expertly managed customer inquiries and resolved complex issues, ensuring a seamless and satisfactory experience. Utilized advanced CRM tools to streamline communication and provide tailored solutions, enhancing overall customer satisfaction and retention.
