jezreile alfafara

Provider of luxury yacht rentals and property management services in Dubai. ● Coordination & Management: Managed complex crew and trip schedules, ensuring seamless operations for over 50 yacht rentals per month, increasing booking efficiency. ● Digital Presence: Maintained official websites and social media channels, boosting online engagement. ● Property Management: Coordinated short-term apartment rentals, rasing occupancy rate through effective liaising with realtors and clients. ● Financial Oversight: Managed petty cash and conducted data audits in Tally, ensuring financial accuracy and transparency. ● Employee Onboarding: Streamlined the onboarding process, reducing onboarding time through efficient documentation and scheduling.

A historic ocean liner turned luxury hotel, offers unique accommodations and dining experiences in Dubai. ● Executive Support: Managed agendas and scheduling for top executives, including the Executive Assistant Manager and Executive Chef, improving meeting efficiency. ● Operations & Events: Oversaw daily operations and events, enhancing passenger satisfaction through meticulous coordination. ● Cost Management: Monitored F&B department expenses, identifying cost-saving opportunities that led to reducing operational costs. ● Innovation & Recognition: Developed a manual leave tracker and SOP reconstruction, earning the #YouAreSpotted award for teamwork and innovation.

A leading electronics and appliances retailer in the UAE, known for its wide range of products and customer service excellence. ● Customer Retention: Achieved a 93% score in an on-the-spot audit of the Customer Care Department at the MOE branch, consistently maintaining high customer retention levels. ● Product Knowledge: Effectively communicated product information, increasing upselling opportunities. ● SOP Implementation: Developed and implemented standard operating procedures (SOPs) and ISO standards, significantly improving service quality and accountability.

Provides ground handling services, catering to various airlines and ensuring smooth passenger experiences. ● Special Flights Management: Dedicated staff for Korean Air's Special, Non-routine, and VIP Flights, ensuring smooth check-in and boarding processes for high-profile passengers. ● Crisis Management: Played a key role in handling special flights during the Yolanda Typhoon in 2013, demonstrating exceptional crisis management skills. ● Achievements: Recognized for rapid onboarding post-graduation and entrusted with managing VVIP flights within a year.