Frank Noel Avaricio

As a Hotels and Flights Reservation Agent, I was responsible for helping customers book their accommodations and flights, ensuring a smooth and hassle-free travel experience. I handled inquiries, processed payments, and provided recommendations based on customer preferences and budget. Whether it was resolving booking issues, coordinating with hotels and airlines, or ensuring last-minute changes were accommodated, my goal was always to deliver excellent service and make travel planning easy for clients.

As a Team Manager for a Technical Support Team, I was responsible for leading and guiding a team of support agents to ensure efficient troubleshooting and customer satisfaction. I managed performance, provided training, and implemented strategies to improve response times and issue resolution. By coordinating with different departments and analyzing support trends, I ensured the team delivered high-quality technical assistance while maintaining a positive and productive work environment.

As a Business-to-Business (B2B) Support Specialist for a Telco, I provided dedicated technical and account support to corporate clients, ensuring seamless communication and service continuity. I handled troubleshooting, escalations, and service inquiries while collaborating with internal teams to resolve complex issues efficiently. My role focused on delivering exceptional customer experience, optimizing business solutions, and maintaining strong professional relationships with enterprise clients.