German Customer Service Associate 571 views

City

Cape Town

Job Description

Your
mission will be to provide outstanding customer and technical support to Amazon
customers in regards to technical products via phone, chat and email. The
successful candidate will have interest in, and deep knowledge of, the
Internet, computers, media, wireless networking and mobile devices and
applications. She / he will be able to use all necessary Customer Service tools
appropriately, including but not limited to computer and Internet access. This
vital and fast-paced position requires an action-oriented, technically
competent, and flexible problem-solver with excellent communication skills.

Responsibilities:

Provide account and
application support to customers, specifically with regards to software
functionality and troubleshooting of system configurations and network
settings.

Provide prompt, efficient,
detailed, customer-oriented service to Amazon customers.

Act as an advocate for our
customer, reporting and acting on observed areas for improvement.

Assume responsibility for
developing detailed knowledge about specific product lines and features.

Ensure internal reference
pages are updated.

Ensure interactive website
features are operational and surface all problematic issues for immediate
correction.

Actively seek solutions to
customer needs and identify trends to appropriate personnel, including possible
solutions or suggestions.

Develop
expertise in Amazon’s Kindle product and related.

Basic
Qualifications:

 Fluency in English and
German, written and verbal communication.

Superior troubleshooting and
analytical skills in conjunction with a structured systematic approach to
problem solving.

Effective communication
skills and composure under pressure; clear and diplomatic writing skills.

Flexibility/Availability to
provide support on a shift model.

Customer
Service experience, experience within a technical support role is advantageous.

 

Preferred
Qualifications:

 Tertiary qualification.

Previous
experience in a technical support role

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When Amazon.com launched in 1995, it was with the mission “to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices.” This goal continues today, but Amazon’s customers are worldwide now, and have grown to include millions of Consumers, Sellers, Content Creators, and Developers & Enterprises. Each of these groups has different needs, and we always work to meet those needs, innovating new solutions to make things easier, faster, better, and more cost-effective.

We're a company of pioneers. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. For today’s pioneers, that’s exactly why there’s no place on Earth they’d rather build than Amazon.

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