mission will be to provide outstanding customer and technical support to Amazon
customers in regards to technical products via phone, chat and email. The
successful candidate will have interest in, and deep knowledge of, the
Internet, computers, media, wireless networking and mobile devices and
applications. She / he will be able to use all necessary Customer Service tools
appropriately, including but not limited to computer and Internet access. This
vital and fast-paced position requires an action-oriented, technically
competent, and flexible problem-solver with excellent communication skills.
Provide account and
application support to customers, specifically with regards to software
functionality and troubleshooting of system configurations and network
Provide prompt, efficient,
detailed, customer-oriented service to Amazon customers.
Act as an advocate for our
customer, reporting and acting on observed areas for improvement.
Assume responsibility for
developing detailed knowledge about specific product lines and features.
Ensure internal reference
pages are updated.
Ensure interactive website
features are operational and surface all problematic issues for immediate
Actively seek solutions to
customer needs and identify trends to appropriate personnel, including possible
solutions or suggestions.
expertise in Amazon’s Kindle product and related.
Fluency in English and
German, written and verbal communication.
Superior troubleshooting and
analytical skills in conjunction with a structured systematic approach to
skills and composure under pressure; clear and diplomatic writing skills.
provide support on a shift model.
Service experience, experience within a technical support role is advantageous.
experience in a technical support role